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Shipping & Returns

 

Delivery & Returns

 

FREE UK Delivery is available on all orders to Mainland UK.

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).


If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Damages & Shortages

 

All items not received must be notified to us in writing or via email within 14 days to enable us to make enquiries and register a claim with the carrier. Items reported after that time cannot be refunded.
Items damaged on arrival must be reported in writing or via email within 48 hours of receipt. Claims made after this time cannot be warranted.

 

Returns

 

If you are returning an item because of an error on our part or because it is damaged or defective, we will (at our discretion & within reason ) refund the delivery charges incurred in sending the item to you and pay your costs of returning it to us (by refunding your return postage costs up to £6.99).
You MUST NOT write directly, apply stickers or stamps on to the original packaging as this will affect our ability to re-sell the item and may result in a refund being denied if one is requested. We reserve the right to refuse items sent back with defaced or damaged packaging or to charge for the packaging to be replaced.
For large / heavy items please contact us and we will arrange a collection.
Moto212 will check all items returned as damaged or defective. In the event we find no fault, we reserve the right to re-charge you for the item/s and to recover our fees and expenses from you.

 

Returns must be made within 28 days of purchase date.

 

Simply return items to the returns address, which is also found on your invoice, include a copy of your invoice if possible otherwise, as a minimum, your name, address, order number and telephone number and add a note advising what you want us to do.

Returns Address:

Moto212

Unit 12,

Terry Dicken Industrial Estate,

Ellerbeck Way,

Stokesley,

North Yorkshire,

TS9 5JZ

 

Items must be returned unused and in the original condition with packaging with tags still attached. Please do not remove any tags unless you intend to keep the items.

 

Refunds

 

Simply send the item you don’t want back to us in its original condition and packaging and we will sort your refund as soon as we get it back.
Items must be returned unused and in the original condition with packaging with tags.
You MUST NOT write directly, apply stickers or stamps on to the original packaging as this will affect our ability to re-sell the item and may result in a refund being denied if one is requested. We reserve the right to refuse items sent back with defaced or damaged packaging or to charge for the packaging to be replaced.
If a full refund is requested and the item your are returning has been specially ordered for you, a 20% restocking charge may be applicable, unless faulty or damaged goods. We regret we cannot refund postage costs unless item is faulty. Items returned outside of the 28 day period will not be refunded.
By law, customers in the European Union have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered (7 Day Cooling Off Period). This applies to all of our products. If a full refund is requested and the item you are returning is outside of the 7 day cooling off period you will be refunded the value of the goods returned less the cost of shipping the item to you. Shipping costs are £3.99 for items sent by post and £6.99 for items sent by courier (UK only, other destinations vary). Even though we ship items free of charge these costs still apply if you return items for a refund outside of the 7 day cooling off period as these are the costs we have incurred in shipping your order to you.


Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.